Refund and Returns Policy

Thank you for shopping at Go Well BD. We appreciate your business and want to ensure your satisfaction with our products. Please read the following refund and return policy carefully.

1. Eligibility for Refund or Return

• To be eligible for a refund or return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Items that are damaged, used, or not in their original condition may not be eligible for a refund or return.
• Refund or return requests must be made within 7 days of receiving the product.

On-Site Inspection Recommendation: Customers are strongly advised to check the product while the delivery person is on site. If the product is found damaged, return it immediately and do not accept the delivery. This allows us to process the return faster and confirms that the damage occurred during transit, making the delivery company (such as REDX, Pathao, Sundarban Courier Service, or others) responsible for it.

Post-Receipt Issues: If you accept the delivery and later discover any problem, contact us with proper evidence such as photos and videos. If the issue is covered under warranty, we will replace or exchange the item, but the customer will be fully responsible for bearing any delivery fees associated with the return or exchange.

2. Refund and Return Process

To initiate a refund or return, please contact our customer service team at info@gowellbd.com or +8801329732724 with your order number and details of the issue. Our team will review your request and notify you of the approval or rejection of your refund or return. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 days. For returns or exchanges, we will provide instructions on how to proceed.

3. Late or Missing Refunds

If you haven’t received a refund within the specified time frame (5 to 7 working days after initiating the refund), please check your bank account again and contact your card issuer bank or MFS. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@gowellbd.com.

4. Changes to This Refund and Return Policy

We reserve the right to modify this refund and return policy at any time. Changes and clarifications will take effect immediately upon posting on our website. By making a purchase on our website, you agree to and accept the terms of this refund and return policy. If you have any questions or concerns, please contact our customer service team.

Thank you for shopping with Go Well BD.

This Refund and Return Policy was last updated on October 07, 2025.